I have devoted my entire adult life for the past 27 years to helping my 25 thousand valued customers live longer, healthier, happier lives.
We have over 600 certified technicians accross the nation and 2 thousand truck drivers that we rely on to provide expectional service to our customers.
We use the largest, most reputable companies in the industry and they do a phenomenal job 95% of the time.
The other 5% of the time there are issues that arise as a result of our 3rd party vendors not providing perfect service as we require.
In the past, our customers have always blamed us as the escapegoat for the shortcummings of our third party vendors.
In an effort to provide our customers with the very best service in the fitness industry,i am very pleased to announce the newly created position of our new Customer Relations Manager Henry Aguilar.
I have decided to concur this significant additonal expense in an effort to proactively assure each and every one of my valued coustomers has an absolutely perfect service experience with my company.
It occured to me that millions of people are exercising on the weekends, in the mornings, in the evenings, and outside of typical Customer Service hours, Monday thru Friday 9am to 5pm, and when they experience a service issue on the weekends, our goal is to troubleshoot over the phone to help solve the problem so our customer can get right back on their equipment and achive their fitness goals.
I am so excited about this insdustry-leading service program that i have developed and I look forward to helping you and your loved ones achieve your full fitness potential!
Health and Happiness,
Jim "Super Gym" Rosen, President and Founder of